WEBCASTS

"Layaway; Rediscovering a Customer Service"

Consumers are more cautious with where and how they spend their money and layaway offers the consumer an opportunity to purchase an item that might otherwise be unattainable. For the retailer, this means the opportunity to attract customers who, without a layaway payment option, might not shop in your store. The challenge for both the consumer and retailer is the management of payments and outstanding balance on the layaway. Based on a recently published Jesta I.S. whitepaper of the same name “Layaway: Rediscovering a Customer Service" this webcast covers the following topics:

1. Is layaway right for your business?
2. Credit and Crisis.
3. Service expectations for a new generation.
4. Outsourcing.
5. FTC Rules.
6. What to look for.
7. Policy Guidelines.

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