Order Management
Optimize Your Order
Fulfillment
Capturing, tracking and fulfilling multichannel customer orders requires a robust Order Management System (OMS).
Jesta’s OMS seamlessly integrates with any ERP, Warehouse Management System (WMS), Point-of-Sale (POS), Direct-to-Consumer (DTC) and e-commerce website, and online marketplace. It delivers real-time visibility of an enterprise’s global inventory, and empowers businesses with configurable rules to optimize omnichannel fulfillment from source to shopper.
Omnichannel orders are automatically assigned for the most expedient fulfillment through Endless Aisle, Stock Transfers, Dropshipping, DTC or Buy Online, Pickup In Store (BOPIS). Shopping desires are quickly and accurately satisfied ensuring superior customer experiences. Finally, payment finalization is accelerated for promptly delivered goods.
Jesta’s OMS also enables businesses to manage Purchase Orders (POs), production schedules, expected material delivery dates, and shipping and packing statuses, and review it all in conjunction with current customer orders and forecasted demand.
Jesta’s OMS; your sales channels, your strategies, your success.
Employees can achieve functionality quickly — extensive training not required.
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Discover the core features that make Jesta I.S. Omni Store Platform your ultimate choice for success:
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Explore More Omni Store
Solutions
Point of Sale
Gain robust sales capabilities for your front of house, and operational tools for your back of house, including unified loyalty, gift cards and customer insights.
Mobile POS
Empower your store associates with mobile capabilities for all transaction types, managing customer profiles and omnichannel orders.
Store Back Office
Order Management
Intelligently fulfill your omnichannel orders from the most optimal site: a vendor, DC, 3PL provider or physical store. Leverage order rerouting and split orders.
Store Inventory Management
Optimize the management of your inbound and outbound store merchandise. Perform quick and easy mobile cycle counts to ensure inventory accuracy.
Place & Locate
Define your store layouts, methodically organize store merchandise and customize location rules so sorting and retrieving your inventory is fast and easy.
Endless Aisle
Vastly expand your product offerings with no upfront costs. Enable global vendors to dropship customer orders for out-of-stock items and custom requests.
Loss Prevention
Automatically identify suspicious store-level transactions in your data to reduce loss. Alerts on mobile devices notifies you of exceptions to prompt quick action.
Warehouse Management
Achieve unified inventory and order visibility, enhance your space utilization and improve pick-pack-ship efficiency with desktop and mobile capabilities.
Loyalty
Define your earn-and-burn rate, create point tiers, launch point promos. Shoppers can earn, track, redeem in store and online, and see updates in real time.
Sales Audit
Reconcile your POS and OMS data with the transactions and inventory data in your Merchandising applications to ensure accuracy, compliance and control.
CRM
Capture invaluable omnichannel customer and transaction data to identify patterns and trends for data-driven strategies, including targeted marketing
Analytics
Transform real-time insights into strategic data-driven actions. Leverage predictive and prescriptive analytics based on market and performance data.
Common
Questions
Have a question? Browse our FAQs. If your question isn’t answered here, please send us an email via our contact form.
What is retail order management software?
Retail order management software helps businesses capture, track, manage, and fulfill orders across multiple sales channels. It gives retailers better control over inventory, fulfillment logic, routing, and customer order visibility so they can deliver orders more efficiently and accurately.
How does an order management system improve omnichannel fulfillment?
An order management system improves omnichannel fulfillment by connecting orders, inventory, and fulfillment locations across stores, warehouses, and distribution centers. It helps retailers route orders more intelligently, support services like ship-from-store and store pickup, and improve delivery speed while reducing operational friction.
Can an order management system help reduce shipping costs?
Yes. An order management system can help reduce shipping costs by selecting the most efficient fulfillment location and shipping method based on inventory availability, customer proximity, and business rules. This allows retailers to optimize fulfillment decisions while balancing speed and cost.
What features should retailers look for in an order management system?
Retailers should look for features such as real-time order tracking, omnichannel inventory visibility, fulfillment optimization, order routing, shipment management, customer service tools, and support for store pickup, ship-from-store, and split orders. These capabilities help improve both operational efficiency and customer satisfaction.
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