Professional Services

From Assessment to Implementation (and Everything in Between)

We’ve Got Your Back

You know as well as we do that people don’t buy products, they buy brands. Purchases are fueled by feelings. That said, our professional services will further reassure you that your partnership with Jesta was the right choice. After all, they’ll plan, implement and evaluate your entire move to Jesta’s Vision Suite solutions.

We have eons of retail and wholesale knowledge among us and, as a client, you’re welcome — no, actually, invited — to pick our brains on best practices and trends so that you can craft the kind of in-store and online experiences that customers keep coming back for again and again.

In addition to building and delivering great retail software, our friendly and courteous professional support team is always ready to answer and troubleshoot your Vision Suite issues 24/7.

Too busy to reach out? You can arrange to have your dedicated go-to Jesta account manager call you weekly to address any concerns, growing needs or just to check in and say “hi.”

Assessment and Training

There’s a good chance you’ll become BFFs with our Business Analysts and Subject Matter Experts before your Vision Suite software even goes live.

They’ll spend hours analyzing your wholesale and/or retail business to make recommendations based on where you are and where you want to go. After that, they’ll all but jump through hoops to help you define and structure your functionality requirements so that you get exactly what you need, precisely when you need it.

Finally, they’ll guide hands-on team meetings during rollout, testing and training, always keeping your retail employees top of mind. After all, they need to know exactly how to use the system to create extraordinary customer experiences. All of this is, of course, backed by complete documentation and instructional tutorials.

Visit our Training Portal

Take a sneak peak at the training portal that we're creating for our clients.

Development

To deliver top omnichannel  experiences, your systems have to work right. Whether that means using our feature-rich solutions out-of-the-box, which keeps costs low, or  fine tuning  things so they better align with your business model, our implementation and development teams have your back.

Implementation

Five words: we implement our system ourselves. Yes, you read right: there’s no third-party involvement here. Our Product Managers will execute a tried-and-true methodology while taking your current and future business needs into consideration, and minimizing the impact on your day-to-day.

    • No Third Parties
    • Structure yet Agile
    • Limited Interruptions
    • Full Adoption and Engagement

Configuration

When your system is finally up (woo hoo!) and running (hurray!), one of our last steps will be to configure the heck out of it. Our development team always does this ASAP so your system will easily adapt to any and all future enhancements that you have in the works.

 

    • Highly Configurable
    • Completely Adaptable
    • Intuitive
    • Regular Feature Updates

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