“Vision Suite Support” makes it easier than ever for clients to access Jesta’s customer support services
Montreal, QC – Sept 13, 2016 – Jesta I.S., a leading provider of integrated software solutions for wholesalers, retailers and brand manufacturers, is thrilled to announce the launch of its brand new mobile app – “Vision Suite Support” – to further enhance the overall service delivery experience to its global clients. The app is currently available to all Jesta clients on the Apple iTunes store.
This new addition to Jesta’s customer support services allows users to browse, create, track and monitor any cases regarding their experience with any of Jesta’s solutions, and alerts users regarding related notifications. Geared toward existing clients and users, this intuitive customer support tool will lead to quicker and more efficient resolution of technical problems, and will foster increased collaboration through the inclusion of comments and pictures.
Our president, Moris Chemtov, says it best. “Mobility touches every aspect of our lives. All our solutions are mobile-enabled, so we felt it was only natural for our customer support to follow the same route. Many of our clients use our applications on-the-go and they should be able to report any issues in the same way, without any hassle or delay.”
Mobility has revolutionized the way customers expect and demand their support services to be delivered. Vision Suite Support allows users to jump start the resolution process directly on a mobile device in 3 easy steps: Logging in, entering the case details and adding a screenshot or photo attachment (if desired).
Vision Suite Support is equipped with multiple features to enhance the user experience and simplify the process of reporting on service requests. Searching for an existing case can be done in a variety of ways, and any status changes are tracked with timestamped comments. A simple colour-coded scheme allows users to instantly know the status of their inquiry. To see the app in action, watch a short demo video.
Vision Suite Support was designed with the ultimate customer experience in mind, with the focus on efficiency, collaboration, status tracking, communication and intuitive design.
Arvind Gupta, COO of Jesta I.S., says: “We’re continually looking for new ways to improve on our industry-leading global client support, so offering a mobile platform for our clients to interact with our customer service teams is another step forward. Feedback from clients is of the highest value to us, so we’re especially excited about Vision Suite Support because it enables a continuous mobile feedback loop mechanism, so there’s always an open line of communication.”
Jesta has been recognized as a leader in customer support by the 2015 RIS Software Leaderboard and readers of CGT Magazine. We pride ourselves on our consistent commitment to always going the extra mile for our clients. This latest development in our solution offering is the best reflection of this enduring promise.
About Jesta I.S.
Jesta I.S. is an international supplier of integrated software solutions for brand manufacturers, wholesalers and retailers specializing in apparel, footwear, and hard-goods verticals. Jesta I.S. is recognized for its expertise, innovative products and services and its commitment to evolving business solutions in today’s rapidly changing business world.
Customers include Perry Ellis International, Puma, Harry Rosen, Genesco, J.McLaughlin, Town Shoes, The Marine Corps Exchange, Cole Haan, Corporativo Ferrioni, Vera Bradley, DSW and Carter’s, among others. For more information, visit go.jestais.com/home or email info@jestais.com
