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Jesta I.S. Receives Top Rank in Customer Service and Support in the 2016 RIS Software Leaderboard

Tags: customer satisfaction customer support leaders NRF omnichannel RIS LeaderBoard RIS News software vendor evaluation top rank winners

The 2016 RIS Software LeaderBoard ranks Jesta I.S as a leader in 30 categories 

MONTREAL, QC, CANADA (December 8, 2016) – Jesta I.S., Inc., a global provider of ERP software for apparel, footwear and hard goods enterprises, was recognized as one of the top 20 retail software providers in the industry by the 2016 RIS Software LeaderBoard.

Now in its 16th year of publication, the annual ranking has earned its reputation as the most authoritative, reliable and objective guide of the top retail software vendors on the market.The exhaustive review aggregates 587 evaluations made by 295 different retailers from which only 45 vendors qualify to be included in the analysis. From that pool, the top 20 are selected, representing the best-of-the-best of retail software providers. Jesta I.S. achieved a rank of 11th overall, moving up two spots from last year.

The results of the evaluation are especially valuable as they come directly from the users. While Jesta made the cut in many of the categories, best results were achieved in the areas of quality of support and service. Jesta I.S. is also one of the top 10 software vendors to have achieved the fine balance between technology and business and achieved a high customer satisfaction score.

In addition to earning a spot in the coveted Top 20, Jesta I.S. was voted a Top 5 leader in the following 15 categories:

[list type=”icon-trophy”]

  • Customer Satisfaction for Apparel Vendors
  • Leaders in Software Reliability
  • Leaders in Quality of Service
  • Leaders in Recommendation
  • Leaders in Overall Performance by Tier One Retailers
  • Leaders in Total Cost of Operations by Mid-Size Retailers
  • Leaders in Software Reliability by Mid-Size Retailers
  • Leaders in Ease of Administration & Maintenance by Tier One & Mid-Size Retailers
  • Leaders in Quality of Support by Tier One & Mid-Size Retailers
  • Leaders in Quality of Service by Tier One & Mid-Size Retailers
  • Leaders in Recommendation by Tier One & Mid-Size Retailers

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Furthermore, Jesta I.S. ranked in the top 10 in fourteen other categories like Mid-Size Vendor Leaders, Customer Satisfaction for Mid-Size Vendor Leaders, Customer Satisfaction for Broad Suite Vendors, Apparel Vendor Leaders, among others. To take a look at the complete results, click here: RIS Software LeaderBoard ’16

A closer inspection of the results reveals another interesting takeaway: of the two revenue categories that are considered in the review (above and below $1 billion in annual revenue, tier one and mid-size respectively), few software vendors made the top 10 lists in both. In fact, Jesta I.S. was one of only three organizations to be ranked in the top 5 in leaders in recommendation by both tier one and mid-size vendors, a testament to the scalability and flexibility of our products and services.

“While all the categories in the review are important measures of what we offer at Jesta, we are especially proud of our accomplishments in the areas of customer service and support.” says Moris Chemtov, President, Jesta I.S. “We place a great emphasis on ensuring an absolutely satisfying experience and it’s encouraging to know that our clients recognize our efforts. This type of endorsement is invaluable and resonates the strength of both our solutions and our incredible team.”

We are going to be at the NRF Big Show in New York City from Jan 15-17 and if you are looking at an omnichannel transformation for your organization, we can help. No matter where you are on the road to unified commerce, whether you’re considering starting, just begun, or in the thick of it, we have a solution to help you simplify your omnichannel journey. Come see us at NRF 2017. Book a meeting today!

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About the RIS LeaderBoard 

The RIS LeaderBoard is a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers. The LeaderBoard ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2016 rankings were compiled from 587 evaluations of 45 software companies from 295 retailers in order to provide real-world information on software vendors. The annual LeaderBoard is one of the industry’s most highly valued reports and is used by organizations throughout the year to help guide their search for new or alternative retail solutions. To learn more, visit www.risnews.com

 

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